Frequently Asked Questions

Are your products safe to use?

Yes, our products are very safe to use and you will find that none of our oils carry any warning symbols on the back of the tins. All our products are VOC2010 compliant. Within 24 hours all smells will have disappeared. Keep the windows open while you work with the oil to speed up this process.

Can I mix Timberex products with each other?

Yes. Just make sure you make a note which mixture you use so you can re-create it if needed. Saying that, we do not recommend mixing our luts with anything.

Can I use this oil on my lacquered floor?

No. the oil will lay on top of the lacquer and create a sticky surface. Sanding is required.

Can your products self combust?

If a oily cloth is left to oxydise then yes. Place the cloth in a bucket of water immediately after use. that will eliminate any danger.  We also add ingredients such as sunflower oil and odorless kerosene to our products to lower the risks even further and we do not know of any cases for the last many years. Simply keep a bucket of water ready for the cloths to soak. As soon as they hit the water, the danger is gone. All our tins carry further information about this. Read them carefully before using any oil.

Do I have to sand my floor again?

No. If you maintain your floor correctly, you will never have to sand again.

Do I need any protective clothing for these products?

We do recommend to use protective gloves for our luts but nothing is needed for the oils. Read the material safety datasheet for each product carefully before use.

How do I remove stains and marks off the surface?

95% of all household stains like water, food and wine can be easily removed either by using our Bio-C Cleaner or with tougher stains, use a medium grade nylon pad with our Satin Oil products or our Satin Oil Gold Mousse(foam) which is ideal for smaller areas.  If the stain is still there, use sandpaper to remove the stain and re-oil with Satin Oil.

How long do I need to wait between coats?

Depending on product, anything between 20 min. till 3 hours . Read the product datasheet carefully before you start.  The general rule is, if you start seeing dry patches on roughly 20-30% (look towards a natural light source) of the surface, start applying the next coat. Do NOT let the oil dry before applying the next coat. Repeat this until the surface will take no more oil.

How many coats do I need to apply?

We recommend 2 coats as a minimum. This will ensure that the wood has been saturated with oil and that will give you the long-term protection. All coverage figures are based on 2 coats.

How often do I need to refurbish/maintain the floor?

Once a year or whenever needed. Depending on the use of the surface, the intervals can vary quite a bit. High traffic areas like airports add maintenance oil every 3 months. Low traffic areas like private homes might need maintenance every 10-15 years.  The rule is simple! Look at the surface, if it looks dry and worn and stains appear very easily, it's time for the maintenance.

I keep getting stains and marks that I can't get off. What can I do?

If you start experiencing this, it usually means that it's time to refurbish the floor with a maintenance oil. 95% of all common stains can be removed on a well-maintained surface.  A light sanding of the surface might be needed to remove any stains that have been left on the surface too long.

I want more sheen on my floor. What can I do?

Yes you can, but keep in mind that oils can only be buffed to a certain grade. For extra high sheen, varnishes offer a better solution.   Use Timberex Free, Wax-oil or Hard-wax Oil and dry-buff the surface with a soft white nylon pad on the same spot for a longer period of time.

My floor has been oiled with a different brand of oil. Can I apply yours on top?

Yes you can as long as the previous product used was a natural drying oil as well.

My floor is looking grey and dry. What can I do?

This can be caused by using too much soap and water on the surface. This creates a "film" on the surface which is grey and that will stop you adding any oil to the floor when needed. The oil will lay on top and cause a sticky surface. To find out if you have such a film, simply take a coarse nylonpad, rub it on the surface. If there is any grey dust/powder on the pad, you got a film. But that can be easily removed by using a dry rough (brown or black) nylon pad on the surface. Buff the surface with the coarse pad, clean the floor with our Bio-C Cleaner before oiling.

When can I start washing my floor?

We recommend to wait 2 weeks to let the oil harden completely. After that period you can wash everyday or when needed but stick to the correct mixtures and use the right products!

When can I use my floor again after oiling?

We generally recommend to wait 24 hours after the dry-buffing before you use the floor again. If that is not possible, cover the floor for this period.